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E
elsa mac
Participant
June 14, 2021
Question

Being overcharged by adobe

  • June 14, 2021
  • 3 replies
  • 1231 views

I am being charged twice a month for adobe and the phone number to call them  8008336687 is not recongnised. Any ideas on how to contact them?

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    June 15, 2021

    I got cancelled today over same issue. See attached image.

     

    As soon as you dispute charge with your bank, they'll cancel you.

     

    They'll tell you that you cancelled but won't give you the time cancellation was done.

    I was  on an airplane with no internet when my cancellation happened. I'm calling my attorney because I'm about to lose my data.

     

    T
    Test Screen Name
    Legend
    June 15, 2021

    Not entirely sure I understand. If you dispute a charge, it's usually done to stop payment. If you stop payment you don't cancel a debt, but Adobe do typically respond by cancelling the subscription, which seems to suit most people as it stops the debt increasing. If you stop paying for cloud storage you can expect to lose the storage. What would you expect to happen differently?

      A
      Anonymous
      June 15, 2021

      Your right about one thing...you don't entirely understand.  [Rude remarks removed by moderator.]

       

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 15, 2021

      How do I Cancel my Subscription?
      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

      ===============
      Subscription & Cancellation Terms:
      https://www.adobe.com/legal/subscription-terms.html

      CONTACT ADOBE SUPPORT:

      ======================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours in your region: https://helpx.adobe.com/contact/phone.html

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      June 14, 2021

      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -make sure that your browser does NOT block ads, scripts, or pop-ups
      -you must also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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