Besoin d'aide pour mon logiciel

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Je viens tout juste de prendre mon abonnement, mais j'ai des soucis avec l'ouverture de mon logiciel malgré que je suis bien connecté par fibre.

Windows

Kevin Stohlmeyer

Community Expert

@Fulbert ADENIYI here is a list of IP that need to be whitelisted based on product.

Check this against any firewall blocks.

https://helpx.adobe.com/fr/enterprise/kb/network-endpoints.html

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KR Seals

Community Expert

Are your other internet apps working ok?

Have you tried logging out, restarting your computer and logging back in?

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Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Kevin Stohlmeyer

Community Expert

hi @Fulbert ADENIYI A couple of things to try -

1. Sign out and back into Creative Cloud desktop app and launch Photoshop from there.

2. Check your Windows Firewall settings to make sure Adobe, Photoshop, etc are allowed and not blocked.

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F

Fulbert ADENIYIAuthor

Participant

Hello sir
Please same problem
First i unstall all this
And i set a firewall

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kglad

Community Expert

@Fulbert ADENIYI

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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