Betreff: Abrechnungsprobleme

Forum|Forum|3 months ago
October 20, 2025
1 reply
81 views

Guten Morgen. Ich habe das gleiche Problem mit Premiere aktuell. Das Photo Abo konnte Problemlos beim gleichen Paypal acount abgebucht werden. vor 3 tagen habe ich mit einem mitarbeiter gechattet. dieser wollte eine neue abbuchung veranlassen. bis heute ist nichts passiert. die telefonnummer vom deutschen support funktioniert nicht. der chat funktioniert auch nicht. ich habe auch keine lust, dass premiere dann auf einmal abgeschaltet wird?! was kann ich tun?

S

Shivangi_Gupta

Community Manager

Hi @Armin28471854mcn7,

Thank you for reaching out.

I had a look at your account details, and I can see that you currently have two active plans—Adobe Photography and Premiere Pro. It appears there are pending dues on the Premiere Pro plan.

Could you please check with your bank to confirm if the recent transaction has been processed? This will help us understand the next steps better.

Let me know what you find, and I’ll be happy to guide you further.

^Shivangi

A

Armin28471854mcn7Author

Participant

Why prepare? I’ve authorized Adobe to withdraw the payments from my PayPal account. Until now, that has always worked.

Gesendet mit der 1&1 Mail App

Jeffrey_A_Wright

Community Manager

Sebastian, if you have missed a payment or need to correct your account then see https://adobe.ly/3LleURC for instructions on how you can make the update. Please try in a couple hours once the outage from Amazon Web Services is concluded and all systems are restored. ^JW

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