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Participant
March 19, 2025
Question

Betreff: Geldabbuchung ohne Abo!

  • March 19, 2025
  • 2 replies
  • 291 views

Hab das selbe Problem. Kein Abo und trotzdem wird Geld abgebucht. Unfassbar. Ich möchte das Geld erstattet bekommen. Mein Abo wurde fristgerecht gekündigt 

    2 replies

    Jeffrey_A_Wright
    Legend
    March 19, 2025

    Gesa, thanks for posting about your charge to this public discussion forum. I see that you successfully canceled your subscription through Apple yesterday. Please work with Apple directly if you have any additional questions. ^JW

    gesa_4391Author
    Participant
    March 19, 2025

    Sorry but the money was taken from adobe. Not apple even if the subscription is cancelled why does adobe takes the money ? 

    Jeffrey_A_Wright
    Legend
    March 19, 2025

    If that is the case, then make sure to log in using the account you used to subscribe to our service. Gesa. Please see https://adobe.ly/3FOtjmE for information on how you can cancel your active subscription once you are logged in under the account receiving the service. ^JW

    kglad
    Community Expert
    Community Expert
    March 19, 2025

    what's your account show for start and cancellation dates?  - https://account.adobe.com

    gesa_4391Author
    Participant
    March 19, 2025

    11.03.2025 

    kglad
    Community Expert
    Community Expert
    March 19, 2025

    that's only one of the two dates.  if the two are not within 1 week of each other there may be a penalty when canceling.