Betreff: Kündigung

Sehr geehrte Damen und Herren,

Hallo,

hiermit kündige ich die Test- Probeversion, da sich diese nicht installieren, nicht funktioiert, nicht öffnen lässt.

gez. Steiner

Community Manager

We're sorry for the expereince. Is there anything we can do to help you? Let us know if you need support with any Adobe product?

Please feel free to update your issues, we will be able to help you with them.

Thanks
^KS

Community Expert

posting that to a 4 year old thread in the download & install forum is not sufficient. you must cancel following:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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