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R
Ramero
Inspiring
August 17, 2025
Answered

Betreff: Trotz erfolgreicher Bezahlung ist das Abo ausgesetzt.

  • August 17, 2025
  • 2 replies
  • 865 views

Hallo zusammen,

ich habe leider das gleiche Problem, wie oben beschrieben!

Ich habe vor 2 Monaten ein Foto-Abo abgeschlossen und korrekt die Zahlung geleistet.

Das wurde mir auch bestätigt.

Nun wird nach vorherigem Hinweis, das ein Abrechnungsproblem vorliegt, das Abonnement ausgesetzt.

Offensichtlich soll eine neue Zahlung geleistet werden.

Alle oben angegebenen Lösungsvorschläge haben nicht geholfen.

Was kann ich tun?

    Correct answer Ramero

    does the problem persist?


    Another update:
    after several discussions with customer service, I've finally been reactivated. This only worked by canceling my old contract and signing a new one under the same conditions.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 18, 2025

    Thanks, Ramero. I can confirm that the last successful payment was in June. Please see https://adobe.ly/41P7yeC for information on how to update your payment information to correct your account and regain access to the services included with your subscription commitment. ^JW

    R
    RameroAuthor
    Inspiring
    August 18, 2025

    Hi Jeffrey,

    Now I've reconfirmed my account information!
    After updating the payment, I see:
    Thank you, Ralf. Your payment method has been updated, and we've received the overdue amount for your subscription. You'll be able to use your Adobe applications again shortly.

    The subscription information shows: Your payment information is being updated.

    Unfortunately, when I reopen my account, I get a billing issue again, and I'm still locked out.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 18, 2025

    Thanks for the update, Ramero. Have you already used a different device to make the updates? Have all of your payments been through PayPal? Have you tried using a different payment method other than PayPal? ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 17, 2025

    @Ramero 

     

    if you have a billing problem, it must be fixed before you can do anything else.  https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

      R
      RameroAuthor
      Inspiring
      August 18, 2025

      Thank you for your help! I think I've identified the problem. I'm being asked to update my PayPal information. I get a message saying the payment method has been updated and the amount has now been received. It also says the account will be activated soon. However, this is apparently not stored in the system (or stored for an shortperiod). After updating my account information, everything starts again, and I get another message saying there's a billing issue, just like before. I had a similar issue before, which required me to repeatedly log into CC to use Photoshop.

      R
      RameroAuthor
      Inspiring
      August 18, 2025

      So, I think the main problem is that data for CC or Adobe is not stored in the system long-term.

      Greetings

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