BEWARE Adobe's new Canadian billing [edited by moderator]

Question

Two days ago, upon logging into the Adobe.com site, the home page had a big bold announcement - I could pay my fees in Canadian $ instead of USD. 
 
All I had to do was check a box and future billings would be in my home currency. There was nothing else required just check the box if I wanted to make payments in CDN instead of USD. 
Since I'm in Canada this was great news.Here's what Adobe actually did. A few hours later my credit card company called to warn me that a foregn transaction had gone through on my credit card, it was from Adobe. An hour later I received a receipt and congratulations from Adobe for starting an all new subscription. Since I had not started  new subscription I called Adobe support. They told me I had chosen to cancel my current, PRE-PAID ANNUAL SUBSCRIPTION, I had lost the use of the remaining 6 months of that PRE-PAID subscription, and that I had started an all new subscription that actually cost $40/year more. WHAT?!This is straight-up fraud by Adobe. The offer to pay in Canadian dollars made no mention of cancelling my current subscription and losing all pre-paid months. It made no mention of requiring the start of an all new  subscription. And it did not state that the price would be $40/year more. When I followed up with Adobe account & billing support they said they didn't know anything about offer, just that I had chosen to cancel my subscription and forfeit the pre-paid months. I asked to speak to a supervisor. They guaranteed a supervisor would call me back within 24 hours. It's been 48 hours and the supervisor has not called back. [Irrelevant remarks removed by moderator.]

Serdrag · Accepted Answer

I was not previously getting a Student/Teacher discount. Adobe is just charging Canadians more than they charge US citizens - it's a deceitful cash grab. The marketing blurb literally said the fees would be the same.

I'm Canadian and I did the same thing as you and Adobe created me a new account and immediately billed me. But at the end of the month, I saw on my credit card that they reimbursed me the difference between the date of the creation of the new account and the time of the end of my previous payment. And the difference between the US and the Cad is the amount af sales taxes wich are higher in Canada. (But you have the right to claim a reimbursment for those taxes as canadian professionnal when you are registered to the GST but you can't claim reimbursement of the US taxes.

Check your credit card.

Nancy OShea · Answer

Sorry to hear about your experience. But you know the old saying... "if it 'ain't broke, don't fix it?"

To convert to Canadian payment terms requires closing the original account and starting a new one. This public user-to-user forum cannot help you with a billing matter. Only Adobe support can do that. Call back and ask for a billing supervisor. Also refer to your original case number which you can access 24/7 from your Adobe account portal.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

For reference:
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

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