Beware reaching out to customer service and providing your payment information

I recently changed countries from the USA to Canada and was having a lot of difficulties switching my form of payment. I am signed up for the Creative Cloud 1TB Photoshop and Lightroom. Every customer service rep I spoke to told me to just change the country when you go to put in your payment info-that was impossible. It was permanently blocked on U.S.A.  It even states in the help form that if you are unable to, to contact customer service. So I did. 

Here is where everything went from an annoying inconvenience to down right (cursing removed) are y'all even doing!

I was speaking with a CSR via the messaging service. He said he also couldn't change my country and I would need to open a new account altogether, so he proceeded to do so.

Asked me what program I needed and for how long-Year subscription to the Creative Cloud 1TB photoshop and light room-he then proceeded to purchase the wrong item for my account withdrawing  352.42$CAD for a program I never authorized (which I'm still waiting to be refunded for). 
He then said he would refund it-he didn't. 
Then he said he would give me a discount because he messed up-he didn't. 
He then exited the conversation. Leaving me with 350$ missing from my account. A program purchased that I didn't authorize and still no 1TB CC photography plan. 

im transferred to someone new who also said they couldn't help me and a manger would be calling me. 

I get a phone call from the manager and he's asking me how the other one was purchased as if this was my fault🤦‍♀️ you need to ask Raj the man who made the unauthorized purchase on my account. He did not want to give me a discount, even though Raj stated he would give me one. I had to repeat myself 5x I need a discount applied to this order to actually get one from the manager. 
I could have done all of this myself, opened a new account under a new email and not be out 350$!! They wasted two hours of my time with all this nonsense. I still have not been refunded. If I didn't need this for my job I would 100% never use adobe again. This has hands down been one of the worst "customer service" experiences Ive had. Rude managers blaming customers for their employees mess ups. 

if you ever need to update your payment/plan or country. Do it yourself! Or make sure you have the extra funds in your account for mistakes like this!