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Participant
February 25, 2025
Question

BIG PROBLEM ON ENDING MY PLAN

  • February 25, 2025
  • 4 replies
  • 352 views

I want to end my abdobe illustrator plan, i have two, both expire in 3 days and i want to end them. but they are asking me more than 300$ for ending my plan, what does that mean? i need an answer rn. thanks

4 replies

John T Smith
Community Expert
Community Expert
February 26, 2025

>thought this was only a monthly plan not a yearly

 

For anyone else reading this
Please read everything so you know what you are doing before you buy a subscription
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment before your subscription renews and you start a new one year subscription
https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

Inspiring
February 26, 2025

Why did you not read their 'terms and conditions' when you make the purchase, bro?

Pay up 50% of the remaining plan if you are going to cancel!

Participant
February 26, 2025
What do I do now
Inspiring
February 26, 2025

Beg to customer service and if you are good enough they will waive the penalty fee.

kglad
Community Expert
Community Expert
February 26, 2025

ie, your plan doesn't end in 3 days.

 

for users with a monthly paid annual subscription that ends in a few days, you can cancel without penalty (assuming your 12th payment has been received), by following the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

gupta shivangi
Legend
February 26, 2025

Thanks for writing in, @Leonardo_Wang4108.

I checked your account details. I found that you have an annual subscription with monthly payment plan. The subscription is 1 month and 2 days old. If you will cancel the subscription, you may be asked to be some early cancelation fee as mentioned in this article: https://adobe.ly/4iexA0N

Let me know if you have any questions.

^Shivangi

Participant
February 26, 2025
Hello, please I would want to cancel this plan, I thought this was only a
monthly plan not a yearly.
kglad
Community Expert
Community Expert
February 26, 2025

no one here can help you, beyond giving information.  ie, no one here can cancel for you.