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vale_4200
vale_4200
Participant
November 24, 2024
Question

Bill issue

Hello!, I used a free trial of InDesign and forgot to cancel it, when I went to manage my account it said that there was a billing issue so I tried changing the card I used and the payment went throught successfully. Unfortunately I tried refreshing the page many times and opening my adobe account aswell but the billing issue sign is still there and I don't know if it takes some time to update the info of the paymen or not.
Can someone help me?

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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