Skip to main content
Participant
July 7, 2026
Question

Billed for canceled subscription

  • July 7, 2026
  • 1 reply
  • 16 views

I signed up for an acrobat pro 7 day free trial and canceled on the 6th day.  I have been billed by Adobe.  I want it fixed.

    1 reply

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 7, 2026

    Thank you for posting to this public discussion forum, Dh43.


    I apologize for any confusion you have encountered with managing your subscription.


    There are no active subscriptions for you to cancel under the account you used to create this discussion thread, Dh43.


    Please see https://adobe.ly/4wzCI6Y for information on how to locate the account with the recent charge and active subscription.


    Once you are logged in under the account with the active plan, you can then use the steps listed at https://adobe.ly/4gYcrKL to self-cancel most subscriptions.


    For more information about the cancellation and refund process, Dh43, see https://adobe.ly/4y4hYWh. Refunds are processed automatically and take up to 14 days.


    Please update this discussion thread if you have any additional questions, Dh43. ^JW