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S
Sydney5C0A
Participant
September 20, 2020
Question

Billed for Free plan.

  • September 20, 2020
  • 3 replies
  • 194 views

How do I get ahold of Adobe?  I had a trial plan then failed to cancel so was charged $9.99 on September 15th., which is fine because I failed to cancel.  Also I received an email from Adobe asking me to join because the free plan was expiring, I never responded and they joined me up anyway.  However, when I went into my account to cancel the plan, it says I have a free plan.  How can this be right?  I can't get ahold of support because they say I have a free plan and not eligible for support.  If they are charging me I obviously don't have a free plan and can't get a hold of anyone to resolve.  Does anyone have a phone number, email I can contact??

Sydney

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 20, 2020

    It sounds like you have more than one account -- a paid plan and a FREE plan.  Possibly for more than one device.

    Pick up the phone, M-F during normal business hours.   Phone numbers vary by region. Google "Contact Adobe." 

     

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    September 20, 2020

    For Your future reference.

    Nothing is FREE. If you Sign up for something that is listed as Free and you have to give them a credit card number and then do not cancel that FREE offer you will be charged.

     

    If it was truely FREE they would NOT ask for a CC number and at the end of the supposedly FREE Trial the program would simply stop working.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 20, 2020

    Adobe does not use email for support

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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