billed for next month after trial was already canceled, please refund

Forum|Forum|2 days ago
July 14, 2026
2 replies
16 views

I signed up for a trial that ended on July 14. I canceled on July 11. I was billed 6.99 today. Please refund my money.and delete my card information as soon as possible.

My name is Penny Berry and my email is<email removed by mod>. See below.

Correct answer ShivangiGupta

Hi there,

We appreciate you reaching out. Adobe has initiated a refund to your account today. Please wait for 12-14 days for the refund to process.

Let us know if you have any questions.

^Shivangi

P.S. Adobe Community suggests not to share any personal or confidential info here as this is a public forum. I’ll be removing your email address from the message.

ShivangiGupta

Correct answer

Community Manager

Hi there,

We appreciate you reaching out. Adobe has initiated a refund to your account today. Please wait for 12-14 days for the refund to process.

Let us know if you have any questions.

^Shivangi

P.S. Adobe Community suggests not to share any personal or confidential info here as this is a public forum. I’ll be removing your email address from the message.

^Shivangi

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscriptions?

P

pcberry03@yahoo.comAuthor

Participant

No. I canceled again today. but I have a confirmation email that says I canceled July 11. There was no other subscription. It was the 7 day trial. Why send a confirmation email saying canceled on July 11 and then bill anyway on July 14?

kglad

Community Expert

then you’re good. refunds are automatic and take up to 14 days to complete.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.