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A
Alina26615515wbxn
Participant
October 25, 2022
Question

Billed twice a month

  • October 25, 2022
  • 3 replies
  • 244 views

Guys any idea how can I get to speak with their customer service? They are charging me twice for 2 months and I have no idea why. Would like explanations but after looking around the web for 2 hours couldn't find any contact number that will be valid.

Does anyone have the same issue? Any help is welcome. Thanks

 

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 25, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

    A
    Alina26615515wbxnAuthor
    Participant
    October 25, 2022
    I don't see any chat window, and the cookies are enabled. I am in UK if
    that makes a difference. Where else can I find the chat, please?
    I tried to call but it is a dead end as after submitting the email address
    through the text message they send, they won't connect you back to the
    call...I've tried 4 times waiting for 15 min+ without any sound on the
    other end.
    Is anyone else having problems seeing the chat window? Any solutions?
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 25, 2022

    your browser must allow popups and cookies and there may be other issues (eg, you're using a vpn):

     

    the window will open automatically when using a compliant browser and the below link

     

     https://helpx.adobe.com/contact.html?rghtup=autoOpen

    if you don't see the window, try a different browser.  or use the phone or twitter.



    phone: https://helpx.adobe.com/contact/phone.html

    twitter: tweet @AdobeCare

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    October 25, 2022

    Moved to the Account, Payment, Plan forum, from the Photoshop forum.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    October 25, 2022

    This forum is mainly answered by Adobe application users rather than Adobe staff.

     

    For an account query use the Contact us link at the link below (make sure you do not have pop ups blocked)

    https://helpx.adobe.com/support.html   and type AGENT

     

    Please note - do not respond or give account information to anyone who asks in these forums (including by private message). Scammers are known to try that here in order to steal your details.

     

    Dave

    A
    Alina26615515wbxnAuthor
    Participant
    October 25, 2022
    Hi Dave, Thank you but I've done this and the options that are after typing
    AGENT are again to look over in the community not a single option to get in
    touch with an agent. Any other suggestions, please?
    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    October 25, 2022

    Did you type AGENT into the chatbox (not the search box)?

    Dave

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