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Amy5FD3
Participant
November 15, 2020
Question

Billing

  • November 15, 2020
  • 2 replies
  • 169 views

I've had my subscription for a a little over a month. I'm needing to speak with someone to assist me with a billing issue (cancellation and refund) and I'm finding it difficult to connect with a customer rep who is not trying to sell me on extending my subscription. Also they are not connecting me with somone on their team who can assist if they can't. Does anyone have a phone number or someone I can talk to who can resolve this issue? 

 

Thank you!

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 15, 2020

    Did you buy an Annual Plan (paid monthly or prepaid)?  Be sure to read the subscription & cancellation TERMS you agreed to when you joined.  Cancelling an annual plan after the 14 day grace period and before your 12th month of service incurs a 50% early cancellation fee. 

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. Click on Manage Plans > Cancel

    https://account.adobe.com/plans
    2. If you still need help, scroll down to Contact Adobe on the same page. 
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://www.adobe.com/about-adobe/contact.html

     

    You're under no obligation to accept customer retention offers.  If you don't want to keep paying, simply say cancel and pay the 50% fee. Or avoid fees and wait until your 12 month to cancel.  Your choice.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 15, 2020

    This is a public forum, other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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