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M
Manuel Samuel
Participant
March 2, 2020
Question

Billing

  • March 2, 2020
  • 2 replies
  • 371 views

Please help me. Adobe keep taking £10 out of my account every month. I want to cancel or remove my payment method. I only needed photoshop for a bit for a school project. I need to pay £40 to cancel which I simply can't afford. This is a scam.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 3, 2020

If you needed Photoshop for only a short time, why did you buy the annual Photography plan that requires a 12 month commitment?  The monthly Photoshop only plan can be cancelled anytime without penalty.  But it costs more per month.

 

Nancy O'Shea— Product User & Community Expert
    M
    Manuel SamuelAuthor
    Participant
    March 4, 2020

    Didn't realise it was a year, I saw paid monthly and got it.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 2, 2020

      "This is a scam"

      Did you read the contract terms before you entered the contract?

       

      This is a user to user forum and nobody here can help you.

      Contact Adobe directly here:

      https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

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