billing

Hi,

I hope you are safe and soon things gets better there.

As per my understanding for existing Creative Cloud customers, if the Banks are blocked from which the payment is deducted for Creative Cloud licenses, please update the payment details to any Bank that is not blocked. 

Keeping in mind this unforeseen situation, Adobe has provided some extra time to existing customers in order to sort the payment issues.

For further clarity on this, please contact Adobe Support Team by clicking on 

: https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html