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kglad
kgladCorrect answer
Community Expert
January 9, 2024

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 9, 2024

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Legend
January 9, 2024

Hi @Joseph34637304735e ,

 

I can see that you had canceled a Photoshop Individual Plan. Would be moving this post to the Account, Payment, and Plan Community for further assistance. 

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kglad
Community Expert
Community Expert
January 7, 2024

was that an enterprise or teams subscription?

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