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kill switch
Participating Frequently
December 17, 2024
Question

Billing

  • December 17, 2024
  • 1 reply
  • 209 views

I would like to know why adobe is charging me twice for the same amount? It happened last month and now this month again. I am trying to find a legit customer contact so I can get this resolved. Any help will suffice! 

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
December 17, 2024

Kill Switch, thanks for posting your question. The account you used to post to this public discussion forum has two subscriptions active.

 

Please see https://adobe.ly/3DodoKU for information on how to cancel the second subscription if you do not need it. ^JW

kill switch
Participating Frequently
December 17, 2024
Thank you for the response. The issue is when I go to my Manage Account, I
can only see one plan and not two. I want to make sure I don't delete it
all together. My bank account shows two charges, but my Adobe account only
shows one. It's confusing


*"One thing you can do to help others is to ENCOURAGE" *
Jeffrey_A_Wright
Community Manager
Community Manager
December 17, 2024

Try using a different device, Kill Switch; if you are still unable to view the other plan, then click on https://adobe.ly/4iDzDwm to open a secure chat with a member of our team. ^JW