Billing

Forum|Forum|1 year ago
December 17, 2024
1 reply
209 views

I would like to know why adobe is charging me twice for the same amount? It happened last month and now this month again. I am trying to find a legit customer contact so I can get this resolved. Any help will suffice!

Billing

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Kill Switch, thanks for posting your question. The account you used to post to this public discussion forum has two subscriptions active.

Please see https://adobe.ly/3DodoKU for information on how to cancel the second subscription if you do not need it. ^JW

kill switchAuthor

Participating Frequently

Thank you for the response. The issue is when I go to my Manage Account, I
can only see one plan and not two. I want to make sure I don't delete it
all together. My bank account shows two charges, but my Adobe account only
shows one. It's confusing

*"One thing you can do to help others is to ENCOURAGE" *

Jeffrey_A_Wright

Community Manager

Try using a different device, Kill Switch; if you are still unable to view the other plan, then click on https://adobe.ly/4iDzDwm to open a secure chat with a member of our team. ^JW

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