Billing

Question

I want to change from monthly to annual to keep my current payment plan, new contract startes November. However NOTHING I do can change it. I go to manage account and my only option is to cancel. I just want to change to annual to keep my current payment level as opposed to the £5ish a month increase.

I have read all the advice, all leads me to manage my account, and that allows me to cancel, nothing more

I have tried to contact billing but keep getting directed to help pages rather than somewhere I can ask them to change the billing. If I cancel and re start a different account, which I dont want to do, I risk early finish fees

Anyone actually managed to complete this seemingly simple task?

kglad · Answer

yes, many users have been able to follow https://helpx.adobe.com/manage-account/using/change-plan.html

however, if you cannot, first make sure there are no payment problems shown in your account (https://account.adobe.com)

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