billing after free subscription cancellation

Forum|Forum|26 days ago
June 21, 2026
3 replies
28 views

tried indesign with the free subscription then i saw u could make the free subscription longer which i chose to do. last week i decided i didnt need it anymore so i cancelled the subscription before they could bill me. today i check my online bank and see they charged me 25.99€. i contact their costumer service who also is to no help. so thanks for that i guess adobe.

Correct answer ShivangiGupta

Hi,

Thanks for reaching out. I’d recommend you speaking with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They’ll help you with the best possible solution..

^Shivangi

dee1013Author

Participant

update for anyone who needs it, i contacted support again and this time a nice lady was able to help me after gathering some info and i got a refund!

Nancy OShea

Community Expert

then i saw you could make the free subscription longer which i chose to do.

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@dee1013,

In other words, you tried to cancel, but instead you took the free 3-month retention offer, with the understanding that you would keep paying for the full 12-months of service. A poor decision on your part.

Since you broke your contract agreement, there’s now a 50% early termination fee.

These are the TERMS you agreed to when you joined.

https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea— Product User & Community Expert