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C
chesta5DE1
Participant
October 27, 2021
Answered

Billing and Payment issue

  • October 27, 2021
  • 3 replies
  • 1459 views

Hi, I've been using the Creative cloud subscription since last year and have been making payments using the same credit card each month. Although my card changed last month, I had updated the information in my account and then the amount got cut. But for this month somehow it is prompting a billing issue and telling me to update the payment information which I've done several times now. I can't even access the 'Manage plans' tab as it's prompting me to first update the payment info and then I can access it. Please provide an immediate solutions as this is very troublesome. I tried calling the helpline number '80083 36687' as well but it is out of service. Please HELP!!

This topic has been closed for replies.
Correct answer John T Smith

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 27, 2021

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

T
Test Screen Name
Legend
October 27, 2021

Also, THIS IS NOT ADOBE. We cannot provide "immediate solutions", we are customers like you. ADOBE WILL NOT CONTACT YOU.  But... you will now be contacted by scammers pretending to be Adobe, who just want your credit card details, Adobe password etc. Be very careful what you post and where!!

T
Test Screen Name
Legend
October 27, 2021

So far as I know the help line is still fine. What country are you calling from though?

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