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Gary Lum
Known Participant
July 8, 2022
Question

billing and payment problem

  • July 8, 2022
  • 1 reply
  • 134 views

Hi is anyone else experiencing a problem with the edit billing and payment button? After clicking on it in the bottom right of the screen I get a "something went wrong" message which I can't get past.

Not sure if it's just me or if it a glitch which has suddenly occured. 
Adobe Support hasn't got back to me yet. 

Thanks

This topic has been closed for replies.

1 reply

Community Expert
July 8, 2022

Hi @Gary Lum,

Sorry to hear that you are facing troubles. It would be best if you get in touch with the support staff to get it resolved. Do note that the Adobe guys will not contact you, you will have to do that. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Gary Lum
Gary LumAuthor
Known Participant
July 15, 2022

Thanks, I was able to receive support and the problem is resolved.