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Participant
October 12, 2026
Question

Billing cancellation impossible — deleted work email and blocked access

I have already followed Adobe's official support instructions multiple times.

I contacted Adobe Virtual Assistant and requested a human agent. However, the chatbot refuses to connect me to an advisor because my current Adobe account has no active subscription.

The subscription is associated with my former corporate email, which has been permanently deleted. I cannot sign in or recover access.

Adobe continues attempting to charge my personal bank card, although my bank is blocking these transactions.

Please do not redirect me to the same chatbot. I have already tried that procedure, and it does not work.

I need an Adobe employee to help escalate this issue to the billing department and arrange cancellation without access to the original account.

I can provide payment verification details privately through a secure channel.

    2 replies

    kglad
    Community Expert
    Community Expert
    October 12, 2026

    ​@юлияк51077508 

     

    again, you’ll need to use social media to contact adobe support.

     

    p.s. please don’t post duplicate messages.

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    Community Expert
    October 12, 2026

    You should have tried cancellation before deleting the account. I will try and escalate this for you

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    -Manan