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Participant
November 5, 2022
Question

Billing confirmation emails in wrong language

  • November 5, 2022
  • 2 replies
  • 457 views

Hi. Adobe is persistently sending me emails in Swedish language, a language I never asked for. On my Adobe account the preferred communication languages are set as English and Finnish. Several times tried to solve the issue by switching my account to other languages and then back to EN and FIN: no help. Twice I have contacted Adobe helpdesk, but they either claim they just fixed it (which they did not), or that there is nothing they can do from their end. The email flow continues in wrong language. The last time Helpdesk assistant suggested I raise this issue here in the forum. Now following their advice, wondering if this perhaps is the way to find Adobe personnel qualified enough so they can fix a simple language issue? 

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2 replies

kglad
Community Expert
Community Expert
November 5, 2022

 

under account.adobe.com > communication > newsletters are all those english or finnish?

 

 

hecccAuthor
Participant
November 6, 2022

Hi. All newsletters are in English. (Although, I've turned off all of them.)

Abambo
Community Expert
Community Expert
November 5, 2022

@heccc wrote:

 The last time Helpdesk assistant suggested I raise this issue here in the forum. Now following their advice, wondering if this perhaps is the way to find Adobe personnel qualified enough so they can fix a simple language issue? 


I know that from time to time emails are send in a wrong language, but Adobe customer care should be able to assist you in this matter. The fora can only point to the correct procedures. I suppose that you are located in Finland as you selected Finish. 

 

Let's see if @Jeffrey_A_Wright has an idea about this.

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer
hecccAuthor
Participant
November 6, 2022

Indeed, located in Finland.

Jeffrey_A_Wright
Legend
November 7, 2022

Hecc, I am showing that your language preference was updated in case ADB-26736456-K8D2.  You may need to give 24 to 48 hours for the change of language to take affect in all of our backend systems.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make an update to the recent support case.