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S
Sören K.
Participant
January 24, 2023
Answered

Billing despite cancelling test version in time

  • January 24, 2023
  • 3 replies
  • 720 views

Hi everyone,

since i couldn't find any direct support from Adobe I hope someone here can help me:

I tried the Creative Cloud Test version mostly for Adobe Acrobat. Since the handling drove me insane I cancelled the subscription right after I had finished a sheet that needed to get done.

The test subscription was active for approx. 6 days and 12 hours and I received a confirmation of the cancellation.

Despite that I was billed the full 35 EUR for a monthly subscription a few days later.

 

Does anyone have experience with this issue or knows how I can resolve this?

 

Regards

Sören

    This topic has been closed for replies.
    Correct answer LinSims

    Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

    For the Chat to work:


    You must be signed in with your Adobe ID.
    You must allow cookies in your web browser for this to work.
    Disable any ad blocker
    Disable any pop-up blocker for the site
    Disable any script blockers for the site

    If you're still not seeing the chat icon, try a different browser or even a different device, or use one of the other contact methods given in this thread.

    3 replies

    $
    $Laconyadavis28074735ujk9
    Participant
    January 25, 2023
    yes I was wondering where my money went
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 24, 2023

    in addition to chat (per @Rashmi27002770wxve), you can also contact adobe support and make sure your refund is being processed via phone and twitter.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      K
      keniff13
      Participant
      January 25, 2023

      Hi, thanks for the info. Turns out Safari doesn't work with the link. Works in Chrome though. I don't expect to have to alter browser settings when trying to contact one of the foremost software manufacturers. I'll try your tip for getting hold of a human. Thanks for your help, hopefully I'll report back later.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2023

      you're welcome, and yes, please update.

      R
      Community Manager
      Rashmi27002770wxveCommunity Manager
      Community Manager
      January 24, 2023

      Hi there,

       

      We appreciate you in writing in. Happy to help!

       

      We have checked your account and we see that you have an Acrobat Pro subscription under the email address associated with the community which has been cancelled.

       

      Please read the article to learn about cancellation terms for your subscription.

      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

      Since, this is a community forum, we would request you to contact our Customer Support team to discuss about any billing issue.

      We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

      K
      keniff13
      Participant
      January 24, 2023

      Hi Rashmi,

      I too have a similar issue regarding cancellation but the links supplied on here do not help as there is no chat option or phone numbers on the page that you are taken to. I have been going round and round in circles trying to get someone to speak to or chat with about this issue. Very poor communication options! This is the page: 

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 24, 2023

      @keniff13 

       

      use a different browser for chat if your's isn't compliant.  and what country are you in that you fail to see phone numbers?

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