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Sunny5EE9
Participant
October 16, 2024
Question

Billing for adobe cloud student user

  • October 16, 2024
  • 2 replies
  • 218 views

Hello- I wanted to consult the community regarding an issue that im having. I am a student and I signed up to a student user with Adobe and applied all the needed documents. However recently I found out that throughout the last year I was charged a full price without the 50% discount. I didn't find any way to contact anybody in Adobe- I also can't just cancel my plan because I will be charged a cancelation fee so I'm stuck paying twice as much as I should, without an ability to get a refund or to stop the payments.

 

Is there someone who can help?
Thank you!

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2024

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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