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Ekaterina24517110rlwo
Participant
May 19, 2022
Question

Billing for completed subscription

  • May 19, 2022
  • 4 replies
  • 312 views

Hello everyone! Could you help me please.
I cancelled my subscription of Premiere Pro plan at January, 7.
And I have letter of confirmation about it.
But why do I get the mails about need to pay payments so far?

Thank you very much in advance

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4 replies

Community Expert
Manan JoshiCommunity Expert
Community Expert
May 19, 2022

Hi @Ekaterina24517110rlwo,

You should contact support to sort this out. Only they can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    Ekaterina24517110rlwoAuthor
    Participant
    May 19, 2022

    Hi Manan,
    Thank you very much.
    You really helped me, because before that I had a dialogue only with the bot and he could not help me with anything. Magic word "agent" saved me))

    Ekaterina

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 19, 2022

    Happy to help always. Have a nice day.

    -Manan

    -Manan
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    May 19, 2022

    Moved to account.... forum

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