Billing for Software we no longer use

You have purchased an annual subscription (TechSoup does not sell the product, TechSoup validates your Non-Profit status), and you will be billed until you cancel, as these subscriptions renew automatically. If you cancel early, you will have to pay an early termination fee of half of the remaining obligation. If you look at the FAQ below, TechSoup is talking of a refund of half of your remaining obligation. You do not get money, you have to pay… But you do not need to pay the full price for your remaining obligation.

https://www.techsoup.org/support/articles-and-how-tos/adobe-donation-program-technical-faq

>It has been uninstalled from the our PC but we are still being billed

For anyone else reading this, removing a program is NOT the same as cancelling a subscription

A subscription is a contract to pay... that contract must be cancelled for the payments to stop

you'll be billed until you cancel your subscription. and, if you have an annual subscription that's being cancelled early, there's a penalty.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

You can also go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

There's no serial number if it's a subscription. Using the account on Adobe.com where it's registered go here, and follow the instructions provided: https://helpx.adobe.com/manage-account/using/cancel-subscription.html