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Participant
November 14, 2025
Question

Billing inquiry Question

  • November 14, 2025
  • 1 reply
  • 90 views

Hi All-  

 

We are a Managed IT Provider and over the years we have setup and configured Adobe accounts on our client's behalf.  A majority of these accounts are tied to one of our company credit cards.  This setup is complicated and requires good documentation, but is a value add to our clients so we continue to do it.  

 

I'm running into a problem however:  back in June we started seeing a charge for Illustrator standalone creative cloud that I can't reconcile.  I have the bill date, the card that is being changed, and the creditcard transaction # to go on.  I need help figuring out which Adobe client or adobe order number that it is tied to.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
November 14, 2025

Zach, thanks for posting your question to this public discussion forum. You can use the information in https://adobe.ly/3WX5AWR to identify the account with the active Adobe subscription. Please see https://adobe.ly/47JdZU9 for more information about adding people to existing Team and Enterprise subscriptions. ^JW

Participant
November 14, 2025

Hi-  thank you.  because I don't know from which of my 30 client accounts this charge originated, this query form doesn't find anything related to the charge.  What are my other options for finding this?

kglad
Community Expert
Community Expert
November 14, 2025

@zach3647543510di 

 

are you an admin of a teams or enterprise subscription?