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Participant
Oct 13, 2026 1:29 PM UTC
Answered

Billing Issue

Hello There, I am having problem with my paying with my Payoneer Card. I had been using the same card details for the past 8 months. Everything is okay with my card, it is not expired and is not empty. I have tried several times still it doesn’t accept.  I do only have one card, I tried using one of my friends card as well but it doesn't work. Hoping for positive responses, Thanks.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 23, 2026 6:32 PM UTC

    Hi ​@Pbtbhai

    Thank you for taking the time to share the details with us.

    We understand that you’re looking for assistance with the payment issue. We checked your account and can see that you have already been in touch with our support team under case ADB-47522681-T7X0.

    We hope the guidance provided by the team has been helpful and that everything is now sorted. Please feel free to let us know if you have any further questions.

    ^Akansha

     

    3 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 23, 2026 6:32 PM UTC

    Hi ​@Pbtbhai

    Thank you for taking the time to share the details with us.

    We understand that you’re looking for assistance with the payment issue. We checked your account and can see that you have already been in touch with our support team under case ADB-47522681-T7X0.

    We hope the guidance provided by the team has been helpful and that everything is now sorted. Please feel free to let us know if you have any further questions.

    ^Akansha

     

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    kglad
    Community Expert
    Community Expert
    Oct 13, 2026 1:49 PM UTC

    try to. use a mobile phone’s update (non-opera) browser with wifi disabled to enter your payment details.

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    Community Expert
    Oct 13, 2026 1:32 PM UTC

    Connect with Adobe Support to get help with this.

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    -Manan