Billing issue

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I changed my plan, and I shouldn't be charged until January 27. However you tried to charge my card $52 today, and said my payment failed. Please fix the automated payments to show the correct plan and payment.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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kglad

Community Expert

p.s. this follow ups should be posted in https://community.adobe.com/questions-6

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kglad

Community Expert

if you just changed, it may not have registered yet on adobe’s end. you may want to contact adobe support to confirm the change is pending.

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