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Philip26443798h355
Participant
November 2, 2022
Answered

Billing Issue

  • November 2, 2022
  • 1 reply
  • 327 views

Originally had thr photo plan...upgraded (or so I thought) to creative cloud for everything and now I'm getting billed twice. 

 

Can't seem to cancel the photography plan without getting the full charge for the remainder of contract but I've upgraded so don't think this is valid. 

 

Any ideas? Can't seem to actually get a chance to speak to or even email anyone about it.

    This topic has been closed for replies.
    Correct answer kglad

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 2, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from using the community >

      P
      Philip26443798h355Author
      Participant
      November 2, 2022

      Fantastic...sorted in minutes, thank you so much.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 2, 2022

      glad to hear that, and you're welcome.

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