I have billing issue. Previously everything was fine and Adobe automatically took money from mine card. Now appears billing issue, i tried to fix that to change payment details, also tried to use another card but nothing helped. I tried from different browser as Adobe recommend, i checked bank and there everything is fine: i have enough money and no limits from bank sides. How is possible to fix it?

K

Kaleidoscope25750706svtz

Participant

Answered

Billing issue

Forum|Forum|3 years ago
January 22, 2023
3 replies
2902 views

I have billing issue. Previously everything was fine and Adobe automatically took money from mine card. Now appears billing issue, i tried to fix that to change payment details, also tried to use another card but nothing helped. I tried from different browser as Adobe recommend, i checked bank and there everything is fine: i have enough money and no limits from bank sides. How is possible to fix it?

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Correct answer kglad

@Paulgi

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

mirnapticek

Participant

I've been having precisely the same fake billing issue for two days now. Yesterday, an agent via chat seemingly helped as the error disappeared, but the card wasn't charged, and today, when the automatic billing happened again, I'm getting the same message again. This is quite disturbing as my business depends on those tools. My card is fine; there is money on it. What is happening, Adobe?

kglad

Community Expert

@mirnapticek

these are user forums. (re)contact adobe support.

P

Paulgi

Known Participant

I'm having exactly the same problem. I already paid the annual plan twice, it was accepted from my bank, the money was removed from my bank account, the plan appears activated on my Adobe account also, and says it's active until 2024, but Adobe keeps requesting more money for the service already paid and claiming that there's a billing issue which there isn't. At this moment I'm able to access all software but I already saw a message from Adobe saying that they are going to cancel my service if I don't fix there problem. This is really weird and suspicious. 😕😕

kglad

Correct answer

Community Expert

@Paulgi

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

P

Paulgi

Known Participant

Thanks for your reply.

I tried that link https://helpx.adobe.com/contact.html?rghtup=autoOpen but it doesn't seem to be real. Feels like a scheme. I only got automatic answers and then it asked me to wait for a human agent and after a long time waiting the chat closed automatically.

Is there any email contact to adobe? It's the first time I have a billing problem (in fact a fake billing problem) and I'm really surprise to find out that there's absolutely no information anywhere on how to contact Adobe. Feels like a ghost company. Really weird.

kglad

Community Expert

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

K

Kaleidoscope25750706svtzAuthor

Participant

thanks for advice.
appears that adobe can solve it only canceled your plan and buy a new one. but it helped

kglad

Community Expert

you're welcome, and glad it's resolved.

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