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Shu Wei
Participant
October 1, 2023
Question

Billing issue

  • October 1, 2023
  • 2 replies
  • 184 views

Hi,
I'm having issue with the billing. Kept getting the same prompt of "Billing issue" even after re-update my card detail. Please help me solve this issue as I have jobs that need to meet date line! Thank you!

 

 

Regards,
Melvin Tan

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2023

    if can use another card, try it.  otherwise, contact support per @Peru Bob .

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 1, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

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