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H
Hopkino
Participant
June 10, 2020
Question

Billing Issue

  • June 10, 2020
  • 1 reply
  • 406 views

My monthly subscription was paid on May 29th for Adobe Premiere Pro 2020  it is now june 10th and it is saying i have to pay again any ideas of why this is happening?

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 10, 2020

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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