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Billing issue

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I subscribed for adobe creative cloud with student discount but later i got an autopay activation on my card for IRN 20000.00. How do i cancel the autopay?

kgladCorrect answer

Community Expert

you can't cancel adobe's auto-renewal. you just have to cancel your plan the day you want it to end per the previous post.

navale

Participant

Dear Adobe Support Team,

I hope you are doing well. I would like to request the cancellation of my auto-pay/subscription service associated with my Adobe account. Please stop all future automatic payments and confirm the cancellation at the earliest. Kindly let me know if any further information is required from my side. Thank you for your support.

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kanikas28368183

Community Manager

Hi navale, we’re sorry to see you go.
If you’d like to cancel your Adobe subscription, please follow the steps shared in this help link: https://helpx.adobe.com/in/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.
We hope this makes the process easier for you. Thanks for being part of the community, and take care.

Thanks

Kanika Sehgal

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K

k25637204m6yz

Participant

hey..i am currently facing tha exact same issue. could you pls tell me how to resolve it and why was the msg sent?

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kglad

Community Expert

@k25637204m6yz

you'll need to await an adobe employee to inform you to contact adobe support.
meanwhile, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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kglad

Correct answer

Community Expert

you can't cancel adobe's auto-renewal. you just have to cancel your plan the day you want it to end per the previous post.

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John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-Not using the program(s) does not mean you do not have to pay

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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