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Participant
October 12, 2024
Answered

Billing issue

  • October 12, 2024
  • 1 reply
  • 447 views

My credit card is wotking and it contains enough money but my subscription is suspended and I dont know what to do.

I have searched Adobe website for an hour and I didnt find an email to contact or any help.

PLEASE I need my subscription to work ASAP.

This topic has been closed for replies.
Correct answer kglad

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 12, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

jane-e
Community Expert
Community Expert
October 13, 2024

@Adham_Haikall1208 

 

I've moved your post from Creative Cloud Services to Account, Payment, & Plan

 

Jane