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xinxin_9616
Participant
November 13, 2024
質問

Billing issue

  • November 13, 2024
  • 返信数 2.
  • 117 ビュー

I received an invoice but I never booked a plan from Adobe. I logged in my account and there is no record of any billing history or invoice actually. So I can't do any operation to check my account situation and change/cancle the plan.

このトピックへの返信は締め切られました。

返信数 2

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 13, 2024

if you're never had a trial or subscription, contact your credit card issuer and report fraudulent usage of your card.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 13, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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