Billing Issue

Question

I thought my plan would end automatically in Nov, but now I see it was pushed to January. Times are tough and I can't afford this anymore, does it end automatically, or must I remove my payment details in Jan just to make sure.

Please help!

Jeffrey_A_Wright · Accepted Answer

Minette, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/3D3gq75 for information on how you can cancel your current subscription. You can bookmark this information to utilize when your annual subscription is set to renew.

You can also find additional information about any fees or charges that will be applied at https://adobe.ly/3BfkQai. ^JW

kglad · Answer

no, plans do not end automatically. they automatically renew, so you must cancel your plan for it to end.

it's prudent to cancel a few days prior to your renewal date. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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