Billing Issue

Forum|Forum|1 year ago
March 30, 2025
2 replies
177 views

I took a plan for a year and they are charging for this month why ??

if the basic plan for a year is complete then why the plan is being continued and im being charged for this month??

[Mod: Moved to the Account, Payment & Plan forum]

macOS

kglad

Community Expert

and you were sent an email (check spam folder) prior to the renewal alerting you this was going to occur.

Jeffrey_A_Wright

Legend

Swetha, I can confirm that your annual plan is active but that the next payment is past due. To manage the plans you have subscribed to please see https://adobe.ly/3QTWjvR for information on how to bring the subscriptions current. If you decide you no longer need the services then you can complete the cancellation process listed at https://adobe.ly/4l52AT3 once the account is up to date. ^JW

davescm

Community Expert

Check the terms of your particular plan. For example the 12 month plan paid monthly, auto-renews at the end of the 12 month period, unless you cancel in the last month.
https://www.adobe.com/uk/legal/subscription-terms.html

Dave

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