Billing Issue

3 replies
189 views
Translate

I took a plan for a year and they are charging for this month why ??

if the basic plan for a year is complete then why the plan is being continued and im being charged for this month??

[Mod: Moved to the Account, Payment & Plan forum]

macOS

kglad

Community Expert

and you were sent an email (check spam folder) prior to the renewal alerting you this was going to occur.

Translate

Jeffrey_A_Wright

Legend

Swetha, I can confirm that your annual plan is active but that the next payment is past due. To manage the plans you have subscribed to please see https://adobe.ly/3QTWjvR for information on how to bring the subscriptions current. If you decide you no longer need the services then you can complete the cancellation process listed at https://adobe.ly/4l52AT3 once the account is up to date. ^JW

Translate

davescm

Community Expert

Check the terms of your particular plan. For example the 12 month plan paid monthly, auto-renews at the end of the 12 month period, unless you cancel in the last month.
https://www.adobe.com/uk/legal/subscription-terms.html

Dave

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.