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Billing issue

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I have purchased that already few days back which is of 638 per month annual plan,but. After payment of 638 from my account Adobe has blocked 20,000 rupees in my account but total amount for annual should be 7,656. I want to ask why they have blocked 20,000 in my account?

How to

AnandSriCorrect answer

Legend

Hello @amireddy_rohith_3194!

I hope you are doing well.

Please see this article for more information on why an additional charge may appear when starting a new subscription: https://adobe.ly/3S0sF8q

I will also loop in our expert from the billing team so that they can assist you further.

Thanks,

Anand Sri.

A

amireddy_rohith_3194

Participant

Yes same happened to me. how is the billing going. Montly or did they charged for whole year

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M

medha_3408

Participant

Same happened with me. How much do you get charged per month?

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kglad

Community Expert

@medha_3408

check your account, https://account.adobe.com

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ishpreets21560945

Participant

Facing the same issue

What's the solution

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A

amireddy_rohith_3194

Participant

Hello, did you find the solution for it?

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AnandSriCorrect answer

Legend

Hello @amireddy_rohith_3194!

I hope you are doing well.

Please see this article for more information on why an additional charge may appear when starting a new subscription: https://adobe.ly/3S0sF8q

I will also loop in our expert from the billing team so that they can assist you further.

Thanks,

Anand Sri.

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Jeffrey_A_Wright

Legend

Thanks for your question, Punya. Please see https://adobe.ly/3B3eR80 for information on why an additional charge may appear when starting a new subscription. ^JW

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