Billing issue - account suspended - email deleted from account

Forum|Forum|8 months ago
May 20, 2025
1 reply
119 views

I was having the same billing issue, was able to log in into my account an hr ago and now my account does not exist. They offered to refund me instead of reactivating my account, which I paid a month ago, so absolutely no reason to suspend my account. People answering the phone are not listening and talk over you repeting the same script which has nothing to do with what I requested.

kglad

Community Expert

you can't solve that in the adobe user forums. you have to work with adobe support.

A

Anshul_Nautiyal

Community Manager

Hi @maypk,

Thank you for reaching out, and we apologize for the inconvenience caused.

Upon reviewing your case, we can confirm that you have already been in contact with our support team. An email has been sent to your registered address regarding the issue you're experiencing. Kindly check your inbox (and spam/junk folder, if necessary) and respond to the email at your earliest convenience.

Our team will continue to assist you and work toward resolving the issue promptly. In the meantime, let us know if you have any further questions.

Regards,
^AN

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