Billing Issue - Double Billing Every Month

Forum|Forum|1 year ago
March 16, 2025
3 replies
627 views

Hello,

I subscribed to an annual Creative Cloud subscription at €19.50 per month since february 9, 2025 - command AE03544600142EFR. 
However, I notice that every month, Adobe charges €19.50 twice on the same date,

CB ADOBE *ADOBE 09/02/25

044-207-3650 EUR 19,50
CBLM DAVID SEVE

and
CB Adobe 09/02/25
Saggart, Dubl EUR 19,50
CBLM DAVID SEVE


or €39. per month, from my bank account, even though I only subscribed to one subscription.

Is this normal? How can I get Adobe to charge only €19.50 per month? Can I be refunded for the excess amount that has been charged since February 2025?

Thank you in advance.

Jeffrey_A_Wright

Legend

@j_4217, thanks for posting about your duplicate subscription to this public discussion forum. I only see one active subscription under the account you used to make your public post.

If you purchased a second plan on a different account, then make sure to complete the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel the plan if it is a duplicate.

J

j_4217Author

Participant

I didn't purchased a second plan on a different...Please help me to avoid double billing every month, or I had to cancel my subscription...Thanks in advance