Skip to main content
Participant
November 29, 2024
Question

Billing issue - error in email

  • November 29, 2024
  • 2 replies
  • 103 views

Hello

I had a typo error in the email i entered to avai free trial. will i be billed after free trial since i did not confirm the email sent to the one i provided? Also i cannot access the email since i typed .com instead of .ph

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
November 29, 2024

yes, you will be billed.  if you can't fix the email yourself, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith
Community Expert
Community Expert
November 29, 2024

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html