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Participant
May 21, 2021
Question

Billing Issue, need the contact info of customer service agent.

  • May 21, 2021
  • 1 reply
  • 127 views

Hi guys.

 

One week ago, I changed my Adobe subscription plan from the one charged in USD($16.94) to CAD. It was made  around 3 days after my old subscription was automatically paid.

 

At that time, I thought they will refund the old plan and will charge the new one. However, Adobe only refunded US14.68!!

 

For this reason, I tried to find out how to contact to a real person that can help me to solve this issue while I failed to get in touch.

 

I read one post that guide me to contact them (Link #1). Also, I followed all steps that Adobe instructed (Link #2) But every time I access to the link that the they told, it always brings me to the main homepage unlike they instructed. Every methods that they offered were USELESS.

 

Does anyone know how to contact with the REAL agent?

 

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Link #1

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852

 

Link #2

https://helpx.adobe.com/contact/phone.html

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
May 21, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730