Billing Issue: Outstanding Dues on Canceled Plan After Agent Switch

I need urgent assistance with an erroneous dues notification on my account.

I spoke with a chat agent to cancel my high-tier Adobe Pro plan because I cannot afford to pay for that higher tier. The agent offered to cancel all outstanding dues on that plan and transition me to a cheaper one. He canceled the old plan on his end, but immediately went unresponsive before finishing the setup.

Because no active plan showed up on my account and I needed to work, I purchased a new, cheaper plan that fits my budget, which I am happy to pay for. However, I am still receiving notifications about unpaid dues for the old, high-tier plan—which no longer appears on my account dashboard.

Please help resolve this by:

1. Waiving/canceling all remaining dues associated with the previous high-tier plan, as promised by the chat agent.

2. Updating my account status so only my current active, lower-tier subscription remains.

Thank you,