Billing Issue | Resolve Now

Forum|Forum|5 years ago
March 14, 2020
3 replies
7597 views

I have had auto payments set up on Adobe for years. I recently bought a couple harddrives that advertised a free month of creative cloud, so i added them to my account. Since then I have had a red note in the top right of my welcome screen in photoshop saying that I have a billing issue, but all my credit card information is the same. Is this a bug, or was i not credited for the 2 months of free subscription? Am i going to lose my subscription?

This topic has been closed for replies.

Correct answer kglad

From [moderator deleted inappropriate expressions]

for the non-venters that are need account help, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

J

JernKoll

Participant

With help from Adobe support, I resolved a similar issue simply by signing out of the creative cloud application and signing in again. 🙂

S

Salty25070157vs4k

Participating Frequently

Then what are you guys doing there? If you all know so much about ADOBE [moderator deleted inappropriate expressions] you should have found a way to protect us from fraud. This is month number nine. I followed what you said and it states no account . You are all phony now I want my money for nine months . I have never seen such a mess in my life

S

Salty25070157vs4k

Participating Frequently

Support says I have no account, it was canceled during the trial period. However they wont explain why money is being stolen from m

kglad

Community Expert

you either have another account or someone is using your credit card.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730