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Spirited_Wish1cf3
Participant
October 3, 2026
Question

Billing issues

  • October 3, 2026
  • 4 replies
  • 13 views

Hi,

 

Why am I being charged every month if I cancelled my account in March already and you confirmed my cancellation by email. 

 

Please refund the amounts you have billed me with in the last 7 months. 

 

I have again requested cancellation of my account plan today just in case. 

 

I expect this is enough to stop the automatic billing. 

 

Thanks

Ivana

    4 replies

    Spirited_Wish1cf3Author
    Participant
    October 3, 2026

    Hi Manan,

    Thanks for your quick reply.

    I’ve done that and there’s no remaining plans.

    I would love to connect with Adobe support team but they’ve made it so difficult to find them, I’d appreciate if you could share a direct e-mail address?

    Thanks

    Ivana

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 3, 2026

    They don’t offer email support, you can chat with them using the following link https://helpx.adobe.com/contact.html?rghtup=autoOpen. You can also use X to connect “@adobecare”

    -Manan
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 3, 2026

    Hi ​@Spirited_Wish1cf3 check your account to see if you are still subscribed to something https://account.adobe.com/plans. If there are no subs and you were still charged then connect with Adobe Support and they shall do the needful

    -Manan
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