Billing issues

Question

Hi,

Why am I being charged every month if I cancelled my account in March already and you confirmed my cancellation by email.

Please refund the amounts you have billed me with in the last 7 months.

I have again requested cancellation of my account plan today just in case.

I expect this is enough to stop the automatic billing.

Thanks

Ivana

AkanshaAshra · Accepted Answer

Hi Ivana,Thank you for posting in the community.After reviewing the account, we found that you purchased 2 subscriptions:Adobe Acrobat Pro was cancelled in March 2026.AI Assistant for Acrobat remained active and is currently in the process of being cancelled.Since the AI Assistant subscription is on a monthly plan and the cancellation request was made during the current billing cycle, the subscription will remain active until the end of the current billing period. It will not renew after that.You should also have received a cancellation confirmation email from Adobe regarding this request. Please check your inbox and spam/junk folder if you do not see it in your primary mailbox.For more information, please refer to the article below:https://adobe.ly/3TmBC0tWe hope this helps clarify the situation. If you have any other questions or run into any issues, please let us know. We're always happy to help.^Akansha

Spirited_Wish1cf3 · Answer

Hi Manan,Thanks for your quick reply.I’ve done that and there’s no remaining plans.I would love to connect with Adobe support team but they’ve made it so difficult to find them, I’d appreciate if you could share a direct e-mail address?ThanksIvana

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