Billing issues after cancellation

Forum|Forum|4 days ago
March 24, 2026
3 replies
39 views

So I've cancelled my 2 plans, which are free trials on March 23rd, 2026, because I can't afford them. And I have emails confirming my cancellation. Today I received notice emails of failed billing on my account for those exact 2 plans that I've cancelled. They probably failed because my bank account can't afford them. So why am I still being charged? I can't afford them. Please help @AdobeEmployee.

Below is the screenshots of today (24th March) notice of failed billing and the 23rd cancelling confirm email

An_NguyennAuthor

Participating Frequently

No plans at all.
What to do with the charges? I really need to contact an agent but the AI chat box wouldn’t let me

Jeffrey_A_Wright

Legend

@An_Nguyenn are you logging in with two different accounts? I can confirm that you completed the cancellation process for your two recent Adobe subscriptions. Any refunds issued will take up to 14 days.

If you don’t see any of your previous purchase history, including your 2025 order, make sure you are logging in with the same account you used to create this public discussion thread.

There are no additonal actions for you to take, @An_Nguyenn , you ended your commitment yesterday and any refunds issued are automatic.

An_NguyennAuthor

Participating Frequently

No. I only have 1 Adobe account, and I don’t need any refund because the transactions for the billing that Adobe is charging me didn’t go through. Because I’m broke and can’t afford. So I just need you guys to stop charging me :> please...